Rebooting the box fixes it but only temporarily!!?? It was fine until a couple of days ago. We haven't added new equipment or changed anything.
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Re: Black and White picture
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Re: Black and White picture
Check the connections between the box and the TV. If everything's snug, then swap out the cable box at your local Comcast store or office.
Find your location here.
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DVR won't record "channel unavailable"
the past few weeks, any show i try to dvr will not record and if you go to the channel it will show that the channel is unavailable. all the other channels will show up. if i go into the my dvr setting and delete the recording, the channel will come back and i can watch it. this is on any channel and any show. if i am watching the channel when the show starts to record, it will stay on and it will record. if you change the channel and come back, same "unavailable" message. i have tried unplugging the dvr for a few minutes, with no change. this is on a cisco rng200n
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Re: videos
There are several different kinds of video outputs on laptops. Describe what you have and we can reccommend an adaptor.
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Re: DVR won't record "channel unavailable"
augusta123 wrote:the past few weeks, any show i try to dvr will not record and if you go to the channel it will show that the channel is unavailable. all the other channels will show up. if i go into the my dvr setting and delete the recording, the channel will come back and i can watch it. this is on any channel and any show. if i am watching the channel when the show starts to record, it will stay on and it will record. if you change the channel and come back, same "unavailable" message. i have tried unplugging the dvr for a few minutes, with no change. this is on a cisco rng200n
Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.
Thanks for your patience.
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Re: Channel Copy Protection - Infinitv 4, Windows 10, NextPVR
thechris,
This is a known issue with the Ceton Infinitv 4 CableCARD tuners. You will need to contact Ceton at http://cetoncorp.com/support/ to open a support ticket to further troubleshoot this issue. If you have any additional questions or concerns, please feel free to reach back out to me.
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How to get Comcast/ACI to communicate?!?!
I have been a Comcast customer for years and recently moved from one apartment complex to another one 2 miles away. After hours on the phone with Comcast and multiple tech's coming out to the new location, it is decided that I need to have the wire that feeds the 2 bedroom outlets from the attic rewired becaue the current wire is old/unuseable, and this is only decided on after having to wait for a tech appointment on 2 separate occasions.
I get a call from Aero Communications Inc who is contracted by Comcast for the rewiring to schedule an appointment, and then when the appointment was set up today, the tech from ACI cannot do anything because nobody contacted the Apartment Complex for approval to gain access to the attic of the building and that needs to happen via written request with a very detailed explanation of what they need to do and how long it will take.
I have called Comcast to get the details to relay that to the management at the Apartment Complex, but they are of no help and they have no contact information for me to contact ACI regarding this and the 800 on ACI's website, nobody answers.
This is beyond frustrating and I cannot believe that Comcast puts their customers through all of these hoops and wastes time.
Anyone have any advice as to how I can get someone at Comcast with knowledge of rewiring or any contact information from ACI to get someone on the phone?
Thank you in advance.
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Re: TV box never worked!
Just an update, having been used for Comcast for 6 months. The TV box still and never worked.
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Re: DVR won't record "channel unavailable"
augusta123 -- I've sent a signal to your box and did a data refresh on your account. If that does not help, then it would be recommended to either replace the box or have a tech come look at it. I can scheduled a tech for you or ship you a new box. You can also exchange it here:
10435 Ironwood Road
Palm Beach Gardens FL 33410
Mon-Fri: 8am-5:30pm
Sat: 9am-1pm
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Re: screen turns bright blue in middle of movie or DVR program
Hi izswylde -- Start by checking all your connections. I was trying to troubleshoot your box but it's not relaying any information back. I did open a support ticket to have this issue addressed.
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Need help with cable amplifier booster for house and spliters.
So I've been online at comcast support forums and did see recomended brands of spliters to use type name Extreme and Antronix. Do know the frequency or type to use rf output of 5-1000mhz Antronix do not have the 5-1000mhz any more and Extreme does so if that maters don't know. The problem is the db output 3.5 to 9 is seen also balance type of 7 on two connections and 3.5 on one and so fourth. I think 3.5 is use for modem hookup right ? or not so do understand the main cable in the house should split off one for the modem and the to the spliter to expand to the rest of the house. So I have 2 outlets with poor connections so will need to rewire with the right spliters so let me know before ordering these online. Thanks Victor McDaniel will be testing connections with digital multimeter.
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Re: How To Tell If Cable Box Will Work With New HDTV
Paying for HD service will cover all TV's. You will need an HD box for the new HD TV.
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Re: Need help with cable amplifier booster for house and spliters.
There is a basic splitting rule that works for most cases.
The first splitter should be a 2 way. One side to the modem, the other side to everything else, including the amp.
Try not using an amp first.
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Re: Can't finish information input, as I try to hook up a new digital adapter CTI#98HDMI-6CM
Try here: comcast.com/activate
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xr5-v4 remote with companion cox
Moved to x1.
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Re: 1 channel is mute and 1 is spanish
The sticky at this link covers all sound issues and should get you fixed up.
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Re: How To Tell If Cable Box Will Work With New HDTV
Thank you.
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cable box resetting. Constantly.
Very frustrated with my Xfinity the last 5 days. The cable box is constantly resetting. Sometimes 4 or 5 times an hour. I've tried everything. Using the restart in the help tab. Trying the system refresh and that tells me there is an outage in my area. I've unplugged it for 30 seconds and plugged back in. I'm at my wits and and quite disappointed that I've only had Xfinity for about 6 months. And switched from Uverse cause I heard great things about Xfinity. And now I've been waiting for 15 minutes to connect to support chat and it's still saying chat will start shortly.
Any help would be greatly appreciated.
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Re: HD Zoom
Hi, I have the same problem - RNG200N box with XR2 v3-R remote and no zoom capability and set up through the tv does not fix it completely. Can I ask how you eventually solved your problem? New remote with HD Zoom capability? if yes, what model remote? Thank you
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Re: DVR won't record "channel unavailable"
thank you for your help! tonight going into on demand i keep getting an "error 14" now. if you can send a new box that would be great. the local office is not that far out of my way, but i work very long hours 
. thank you for all your help!
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