Yes but you have to pay for shipping. If you have Comcast store in your area, they are free. You do not have to turn the old one in.
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Re: remote device
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DVR KEEPS DELETING SAVED RECORDINGS
HI ALL,
I HAVE 2 MOTOROLA DVRs IN MY HOME; EACH IN A DIFFERENT ROOM. 2 OR 3 DAYS AGO BOTH DVRs LOST ALL OF THE RECORDINGS THAT MY WIFE AND I HAD DONE. I REBOOTED THE DVRs, ONE AT A TIME BY UNPLUGGING THEM, WAITING ONE MINUTE AND PLUGGING THEM BACK IN AGAIN. THIS CURED THE PROBLEM AND THE RECORDINGS ONCE AGAIN SHOWED UP ON BOTH DVRs. THIS CURE DIDN'T LAST LONG THOUGH. THE SAME THING HAPPENED A COUPLE OF HOURS LATER. AT THIS POINT BOTH DVRs HAVE DUMPED ALL RECORDINGS 7 OR 8 TIMES, HAPPENING ALL OVER AGAIN EVERY COUPLE OF HOURS. IT'S REALLY GETTING OLD HAVING TO REBOOT AND WAIT FOR HOURS FOR EVERYTHING TO CATCH UP AGAIN. THIS IS REALLY A STRANGE PROBLEM SINCE IT INVOLVES 2 SEPERATE DVRs IN 2 SEPERATE ROOMS. SEEMS LIKE IT MUST BE SOMETHING IN THE INCOMING CABLE CAUSING OUR BOXES TO DUMP EVERYTHING?
IF ANYONE ELSE HAS HAD A SIMILAR PROBLEM I'D SURE APPRECIATE HEARING HOW YOU WERE ABLE TO CURE IT. I SHOULD ALSO MENTION I HAVE FULL XFINITY SERVICES INCLUDING INTERNET/TV/PHONE. THE INTERNET AND PHONES ARE WORKING FINE.
THANK YOU!!
GENEHD
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Xfinity TV App - Connection Error 3305
Post Moved to Xfinity TV Website & Mobile Apps Forum
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Re: Tivo Roamio not working with Xfinity On Demand (freezes after 6 seconds)
started new thread
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Re: Tivo Roamio not working with Xfinity On Demand (freezes after 6 seconds)
Hello,
It seems my Tivo Premiere Box has been hit with this same issue starting last Sunday. OnDemand was working perfectly for several weeks and I was receiving all the channels I subscribe to. Since last week though, On Demand has this freezing issue when I select a show to watch. Plays for about 6 seconds then freezes. Has the cablecard billing code changed on my account to cause this? Is it not a Tivo account code?
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Re: DVR KEEPS DELETING SAVED RECORDINGS
GENEHD wrote:HI ALL,
I HAVE 2 MOTOROLA DVRs IN MY HOME; EACH IN A DIFFERENT ROOM. 2 OR 3 DAYS AGO BOTH DVRs LOST ALL OF THE RECORDINGS THAT MY WIFE AND I HAD DONE. I REBOOTED THE DVRs, ONE AT A TIME BY UNPLUGGING THEM, WAITING ONE MINUTE AND PLUGGING THEM BACK IN AGAIN. THIS CURED THE PROBLEM AND THE RECORDINGS ONCE AGAIN SHOWED UP ON BOTH DVRs. THIS CURE DIDN'T LAST LONG THOUGH. THE SAME THING HAPPENED A COUPLE OF HOURS LATER. AT THIS POINT BOTH DVRs HAVE DUMPED ALL RECORDINGS 7 OR 8 TIMES, HAPPENING ALL OVER AGAIN EVERY COUPLE OF HOURS. IT'S REALLY GETTING OLD HAVING TO REBOOT AND WAIT FOR HOURS FOR EVERYTHING TO CATCH UP AGAIN. THIS IS REALLY A STRANGE PROBLEM SINCE IT INVOLVES 2 SEPERATE DVRs IN 2 SEPERATE ROOMS. SEEMS LIKE IT MUST BE SOMETHING IN THE INCOMING CABLE CAUSING OUR BOXES TO DUMP EVERYTHING?
IF ANYONE ELSE HAS HAD A SIMILAR PROBLEM I'D SURE APPRECIATE HEARING HOW YOU WERE ABLE TO CURE IT. I SHOULD ALSO MENTION I HAVE FULL XFINITY SERVICES INCLUDING INTERNET/TV/PHONE. THE INTERNET AND PHONES ARE WORKING FINE.
THANK YOU!!
GENEHD
While your Internet/Phone may be working fine, something is interrupting the RF signals to your DVR's.... Call Comcast @ 1-800-266-2278 or 1-800-934-6489 and request a TECH onsite to evaluate and make the necessary repairs.
The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses). Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.
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Re: remote device
JJ02 wrote:how to get a new remote when buttons no longer work. will they mail one?
If you would like to visit your local Service Center, this link can help you locate it: http://customer.xfinity.com/service-center-locations
The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses). Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.
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Re: Tivo Roamio not working with Xfinity On Demand (freezes after 6 seconds)
akrofiak47 wrote:Hello,
It seems my Tivo Premiere Box has been hit with this same issue starting last Sunday. OnDemand was working perfectly for several weeks and I was receiving all the channels I subscribe to. Since last week though, On Demand has this freezing issue when I select a show to watch. Plays for about 6 seconds then freezes. Has the cablecard billing code changed on my account to cause this? Is it not a Tivo account code?
Apologies for the issue and the experience that you described above. I have escalated your issue to the right teams so that we can get On DEmand working for you on your TiVo. That team will review your account and contact you directly. Thanks again for your patience.
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Re: DVR KEEPS DELETING SAVED RECORDINGS
GENEHD wrote:HI ALL,
I HAVE 2 MOTOROLA DVRs IN MY HOME; EACH IN A DIFFERENT ROOM. 2 OR 3 DAYS AGO BOTH DVRs LOST ALL OF THE RECORDINGS THAT MY WIFE AND I HAD DONE. I REBOOTED THE DVRs, ONE AT A TIME BY UNPLUGGING THEM, WAITING ONE MINUTE AND PLUGGING THEM BACK IN AGAIN. THIS CURED THE PROBLEM AND THE RECORDINGS ONCE AGAIN SHOWED UP ON BOTH DVRs. THIS CURE DIDN'T LAST LONG THOUGH. THE SAME THING HAPPENED A COUPLE OF HOURS LATER. AT THIS POINT BOTH DVRs HAVE DUMPED ALL RECORDINGS 7 OR 8 TIMES, HAPPENING ALL OVER AGAIN EVERY COUPLE OF HOURS. IT'S REALLY GETTING OLD HAVING TO REBOOT AND WAIT FOR HOURS FOR EVERYTHING TO CATCH UP AGAIN. THIS IS REALLY A STRANGE PROBLEM SINCE IT INVOLVES 2 SEPERATE DVRs IN 2 SEPERATE ROOMS. SEEMS LIKE IT MUST BE SOMETHING IN THE INCOMING CABLE CAUSING OUR BOXES TO DUMP EVERYTHING?
IF ANYONE ELSE HAS HAD A SIMILAR PROBLEM I'D SURE APPRECIATE HEARING HOW YOU WERE ABLE TO CURE IT. I SHOULD ALSO MENTION I HAVE FULL XFINITY SERVICES INCLUDING INTERNET/TV/PHONE. THE INTERNET AND PHONES ARE WORKING FINE.
THANK YOU!!
GENEHD
Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.
Thanks for your patience.
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Re: remote codes for Onkyo TX-SR707
RayDa,
I am sorry that you were unable to find a solution for programming your remote. You may want to us a universal remote if you are unable to program the cable box remote.
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getting code xre-00117 all boxes functioning but cannot access my recordings
Moved to x1.
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Re: DVR Recording all episodes of shows and not just new ones
Mine does the same thing just since last week! Did you get a resolution to this? If not I'm going to have to call or chat online with them because it's getting ridiculous!
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Re: Upcoming Bundled Guide release (A31) Motorola set tops
Haven't followed up here since November of 2015. Was wondering if there was any news updates I missed on any A31 firmware fix.
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Re: Upcoming Bundled Guide release (A31) Motorola set tops
Glenn54 wrote:Haven't followed up here since November of 2015. Was wondering if there was any news updates I missed on any A31 firmware fix.
I too was also wondering about the same thing.
I'm sad to say that Comcast has disappointed me in general over the last year or so because this important issue seems to have fallen thru the cracks, or been pushed back due in hopes of moving customers to a Cloud based X1 system.
I don't trust the Cloud for anything.
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TiVo Premium Channels not working & on demand freezes
I recently bought a TiVo Bolt and already have and use a tivo HD Premium and a much older version. The Premier worked well with VOD, Netflix, premium channels, etc. until I switched the cable card. I encountered two problems:
1. First, my premium channels said they weren't authorized by Comcast (except for HBO HD) and I got same error for on demand. This message was true for both TiVos. A tech came today and called a special # to properly pair the cards. Normal tech support could not do this. This completely resolved the "not authorized" issue. All premium channels work.
2. Then, I could access video on demand, but it would freeze after a few seconds. Customer service couldn't fix it, but called someone else. They changed something in my billing/account settings and called me back to test. Everything works beautifully!!
Good luck!
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videos
can i watch a video that is on my laptop on tv
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Thanks Comcast
Moved to customer service.
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how to sync my xfinity voice with 5ive G-807 soundbar
Moved to x1.
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Re: videos
If the computer has a HDMI port, then you can run a long HDMI cable to the TV.
There are also some streaming devices that will stream from the pc to units like Chromecast, Roku and Apple TV depending on your computer.
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Black and White picture
The picture on our tv is only in black and white. I know it's not the tv because Netflix and DVDs are all in color. Could it be the cable lines or box?
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