Thank you for finding the right teams for me, ComcastTeds!
I may have missed the call, but I hope they can catch me later today. Looking forward to getting this resolved, as it seems there were other customers that had similar problems and you are able to route them to the right teams.
I really appreciate the help!
Hello sbevevino,
I do apologize but ION is only available in Standard Definition on channel 16 in your area.
is there a simple schematic to use to set up my sony tv, comcast xfinity dvr and my sony dv5200 surround system.
Manufacturer says it's a Comcast problem 
However, we somehow got it working without knowing how. So, I guess we still don't know what or why it happened.
Thanks for the responses.
Searching for your Sony DV5200 doesn't come back with any results. Can't find the manual.
My TV cablebox is stuck on Vi.43 Pace PR150BNM Syscode Loader screen.
The message displayed is -
The ASTB needs to download new software. This could take a few minutes, please be patient
DOCSIS COMMON DOWNLOAD
DOCSIS channel :Locked
Two Way Mode :SIGNED ON
TFTP Download :Rejected
WAITING FOR SNMP TRIGGER
How do I get beyond this??
Grandpa_Tim wrote:My TV cablebox is stuck on Vi.43 Pace PR150BNM Syscode Loader screen.
The message displayed is -
The ASTB needs to download new software. This could take a few minutes, please be patient
DOCSIS COMMON DOWNLOAD
DOCSIS channel :Locked
Two Way Mode :SIGNED ON
TFTP Download :Rejected
WAITING FOR SNMP TRIGGER
How do I get beyond this??
Pull power from the box for 15 seconds and plug back in.... this will reinitialize the download.... if this fails, your box may be "hung"...
The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses). Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.
I have a tv using the digital adapter. Most stations work fine, but whenever some script comes on the screen, such as a news scroll, a loud buzzing noise makes it unwatchable. Any ideas?
I have three Vizo TVs (all 5 or more years old) - 1) M370NV with DC50x cable box 2) M260VAW with DC50x cable box and 3) M470NV with DCT700 cable box. The first two TVs do not have bluetooth on board so I wanted to add bluetooth. I went with a "Miccus Home RTX Mini: Bluetooth Transmitter or Receiver with TOSLINK" because I needed a transmitter that could use the optical out on the TV.
My headphones pair with good quality sound to the Miccus when I use a Roku feed to all TVs. With the cable feed only the M470NV provides a great output; the other two TVs provide the sound of a loud, dull beat or thump and no audio from the TV.
The M370NV also has L/R audio out so I tried this output by cabling the L/R into an audio jack (AUX) on the Miccus and the sound from the M370NV came through perfectly. Unfortunately the M260VAW does not have the L/R audio out so I am stuck with optical out. The M260VAW is, unfortunately, the one I need the bluetooth for the most. I don't want to use the headphone jack on the TV because it would turn off the sound. I want something I can permanently plug, again pretty well limiting me to the optical out.
I thought the problem was the DC50x since the behavior was on the two TVs with this cable box. I went to the local Xfinity store and told them the problem. They gave me a Motorola DCH70 to take home and try. After activation, I used the DCH70 on all three TVs. The behavior was the same. Only the optical out on the M470NV was working on the Comcast cable feed and all three worked on the Roku feed. (At all times I left the M470NV's internal bluetooth off and made sure the connection was only to the Miccus.) (Using the DTC700 on the two TVs also doesn't work.)
I would think that there was something wrong with the optical out on the TVs that wouldn't output the Comcast cable audio if the Roku audio were not perfect using the same output.
Any ideas on what makes the Comcast audio optical out different from the Roku?
Hello - need help with my cable card issue. I've had Comcast service for the past year now using a Tivo Roamio. I recently got a Tivo Bolt and have retired the Roamio. I've moved the cablecard from my Roamio to my Bolt. My normal channels work but none of the premium channels work. I've called 3 times to the cable card line and have wasted too many hours dealing with them.
The Comcast team available to the forum has been notified, expect a response here.
Thanks! In doing some research, it looks like my cablecard is activated but not paired to my new Tivo.
You could always start by swapping out the DTA for another one at your local Comcast office. The modulator might be overdriving the TV's tuner if your using coax connection.
You didn't say if it's a old tube TV or a flat panel, but if it's a flat panel, the DTA should be a HD DTA model using HDMI to the HDTV.
I'm a big believer not to move a cc to a new Tivo, but get a new cc and start fresh. I've been though it several times.
I have my Toshiba VCR connected correctly.
We followed instructions given by tech to go to HDMI 2 etc and finally got the tape to play.
After playing tape or DVD we could not get TV to switch back to cable and finally had to call Comcast.
Anyone out there have simple printable instructions on how to get to VCR and then back to Cable?
Simple as we are not really savy on equipment. Thanks
lorettastegner wrote:I have my Toshiba VCR connected correctly.
We followed instructions given by tech to go to HDMI 2 etc and finally got the tape to play.
After playing tape or DVD we could not get TV to switch back to cable and finally had to call Comcast.
Anyone out there have simple printable instructions on how to get to VCR and then back to Cable?
Simple as we are not really savy on equipment. Thanks
Which model remote do you have? HAve you tried using your TV's remote to change the inputs?
The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses). Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.
Follow geeks advice. Just use the reomte that came with the TV to select the input you want.
Since purchasing a new laptop iam unable to get my netflix to work on my tv.